Did you visit The UPS Store recently? Were you satisfied with their services? If you have some comments about your experience, you can go to www.TheUPSStore.com/survey to leave your feedback by completing an online customer satisfaction survey.
How to enter the survey:
Visit www.TheUPSStore.com/survey, click the “Continue” button to start the survey. You will be asked to enter the center number (located at the top of the receipt as The UPS Store # “xxxx”), transaction ID (located at the bottom right of the receipt as Tran: “xxxx”), and register number (located at the bottom right as Reg: “xxx”). Fill out and continue the survey. Answer the questions according to your experience.
At the end of the survey, you will receive three UPS Store coupons that you can use to save money on your next purchase at The UPS Store. The coupons expire 12/31/2010.
Here are the coupons I received. Click here to download and print them to redeem on your next visit.
Learn more from www.TheUPSStore.com/survey
went to store in romeoville, had copies faxed, to me the cost of a dollar per page, is HIGH!
I mailed a package on 7-6-2010 at the Everett, Mass. store. Was told it would be delivered on the 7-7-2010. I checked UPS tracking wasn’t there, and on the 8th said it could not locate. I called the store. Spoke to a woman who was extremely rude. She checked on her computer, and said it was delivered. Yet when I checked it wasn’t. As I stated, she was extremely rude, and kept saying it was delivered. Well maybe on the UPS computer it shows it being delivered, yet on the one I was using said it wasn’t and to check at a later time.
Most likely will not use UPS again.
I mailed a pkg in late June at the Hot Springs, AR store (the one off of higdon ferry). The young lady named Kenzee was extremely rude. She aregued with me when i asked her what was the estimated price for packing a package for me. She simply stated that she had no idea untill she packed it. However if she packed it and it was over my price range I would still have to pay for it cause she used bubble. (Apparently u can’t reuse bubble wrap and the popcorn filling). By the time i left she was yelling at me and threatening me. In her line of work she was not perfessional. How hard is it to get good employees to work at UPS? As long as she works there i won’t be back. FedEx is way cheaper and they are alot more hospitable and warm. Go to FEDEX!
I sent a package to a friend in Jacksonville, FL. I used store #5278 on 9789 Charlotte Hwy, Suite 400, Fort Mill, SC 29715. The attendant was extremely nice. His name was Chad. He was very efficient. The store itself had a very nice aroma … like roses … and it was very clean!! Chad assured me that my package would arrive in Jacksonville on Friday. This day was Wednesday, Sept 1, 2010. The experience was a positive one. It is so nice to have this service located so close to my home.
I sent a package back to the company in Clinton IA. The attendant told me the cost, I asked if ther was a cheaper cost, the genteleman told me he was the owner and began arguing with me for asking the question. I was surprised and shocked, I’ll never go back to that store again. Store #5532 Harrisburg, N.C. FEDEX is cheaper and the folks are very warm. BYE BYE UPS October 18, 2010
I went to the same UPS store #5800 been going to over a year, it’s past other UPS stores but the main guy there is nice, but not there then. I asked the price of tapes; usually they use theirs. 3 mos ago I had a 20 lb. pkg. mailed at only $1800! This at 7lb same destination at ground was $14 plus. I thought oh well ok, & he rung up the tape 1st at $3.20. I paid. He said the price of the pkg.; I forgot my card, had all but $1 short cash. Usually I keep spare $ in my truck, but didn’t. I asked for a refund so to mail the pkg. & as I mentioned at entering I would be back in two days with 1 more pkg, could I re-buy it to save a trip, he said no. We did use some of the tape I understand. Also, he didn’t even cover the side open seams which I then taped after him, & the one at the reg. was taking forever, & couldn’t find my usual info. Last 2 times the destination add. was up & the label was put on at the blink of an eye. I’ll go now with it again, but I will never go back to that store with my other pkg.
went to ups store for a notary..found out on a web locater that they did notary. well the notary and 3 copies cost me $2.33. yes thats TWO dollars and 33 cents. iwill go no where else from now on for a notary public stamp. grat kudos for keeping prices low so we can live better! you know like walmart. thanks UPS. and I absolutely love their selection of greeting cards. I always stop by there 1st when I need one.
Went to Store #1742 at 4600 Mobile Hwy Suite9 Pensacola
FL.32506. Had two Pkgs of Gifts to be shipped to my Niece in OmahaNE. They are wonderful organized people very cheerful & help-ful. The Shipping charge was reasonable and boy do they know how to pack .Had no waiting time . Much nicer than the PO.
I was mailing a package at UPS store # 3651 in Carrboro Plaza Shopping Center, Carborro, North Carolina today, ( April 18,2011, 2:00 p.m.) and noticed a young Chinese man discussing his package with the male clerk behind the counter (I was being helped by a very pleasant woman). I have seen this male clerk several times and the facility is small, so I thought he may be the owner or manager, as he is the person who is constantly there. The Chinese man asked him very politely if he could write something in Chinese on his package, and the clerk told him he could not. The customer seemed very worried about his package not getting to wherever it was going (it cost him around $60.00 to get to the destination in two days.) He finally wrote something in Chinese when the clerk was distracted. The clerk, on seeing the message or whatever written in Chinese, started yelling in a very loud voice (the facility was full of customers at that time), called the customer an A. H. (the complete words) in a loud voice to his face, and as the customer was walking away, he said loudly that he should throw the customer’s package in the trash. I was so shocked that I thought I should report this to UPS. I will never walk into that place again. This incident says something very negative about UPS, that one of its representatives can treat a customer in this manner.
I am always very pleased with the service that I receive with the Mill Creek UPS Store in Mill Creek. Friendly, courteous and efficient. My packages were recieved by sister the following day with everything intact when delivered. The UPS is such a reliable way to ship articles at a very good price which seems to be the exception this day in customer service.
harold dodge
I’m alwayws sastified when I go to UPS store, everyone is always courteous & professional. My packages arrive on time (always). I’ve been to the UPS store several times, and not a time when I was dissappointed. When I go to the Post Office I’m constantly calling them to see what happened to my package which I pay for 3 day delivery and it always gets there sometimes 8 days later! Thank-you UPS for such great service.
10/9/11 Walked into 39120 Argonaut Way Fremont UPS at 8:15 AM., being there early, I find myself to be the 2nd person waiting in line for assistance with only the 1st person & myself in the store along with a young male clerk, sooner or later 2 more entered the store and rudely the clerk assisted the other two who just entered after us. Being the only brown skin, I sense there was discrimination here. I really felt uncomfortable and treated rudely for the clerk assisted the once who came later. Then I was told that the box I was to send my item in with, wasn’t adequate to their standard UPS box. I end up paying for a box that was compatible to my box I brought in. Truly, if I had a chose to choose between UPS & FedEx, I’ll stick with company who has better customer service which is FEDERAL EXPRESS!
I mail packages from the store on woodward between 12and 13 mile road. The Royal Oak store. I just wanted to leave a comment of praise for the fast efficient and good seervice that I get there on a regular basis. I wouldnot go anywhere else.
I love the closeness (2 corners distant) to my home on the same busy street(Montrose Avenue) but the prices for a 4 lb. package is exhorborant! I’m on a fixed income and disabled so I can’t make the post office easily. Also, I have my packages wrapped, addressed and ready to go whenever I come, and they are now asking for if we want to use a box or mailing label. The answer is NO!