The error “Cannot Connect to Netflix” is one of the most popular problems you’ll see in the Netflix service. It means your device has an interrupted connection to Netflix.com. If you encountered the error “Cannot Connect to Netflix” or “Cannot reach Netflix.com” when you ran Netflix on your TV or other device, you can go to the website www.Netflix.com/tvhelp to solve the problem by yourself with the provided guidance.
How to use the Netflix TV Self Help Service:
To solve the problem, you need to check if your home network is working well. If you’re using a public network or WiFi, you should make sure Netflix service is not intentionally blocked and the network has no limited bandwidth.
If the network connection has no problem, you should open the website www.Netflix.com/tvhelp in your web browser on your PC and select which device you are using Netflix such as Apple Device, Android Device, Smart TV, PS 3/PS4, Nintendo device, Roku, and more.
Click on the corresponding link then you can get the settlement terms for your device. Just follow the instructions step by step so that you can continue to enjoy the Netflix streaming service.
Please note: If you see a specific error code on the TV or device screen, like R8102 or R1207, you should go to the Netflix Help Center (www.netflix.com/help) and enter the code to get details on how to solve the issue.