Receive a bad disc from Netflix? If yes, you should go online the website www.Netflix.com/replacement (or www.netflix.com/DiscProblems) right now and login your Netflix account to report your disc and follow the on-screen instructions to replace it. A replacement will be sent to you immediately.
How to replace your DVD:
1. When you login your Netflix account, select the “Your Queue” option. You should find out the title for your bad disc.
2. Click on the “Report Problem” for your bad disc. It will show you a pop up window, Click on the “DVD is damaged, scratched or unplayable” link.
3. Conform your ship address to receive your replacement DVD.
Please note: Before you start making a replacement, you should try to make sure the problem is from the disc. Sometimes problem is from the TV or other devices. When the error appear, you can go to the website www.netflix.com/help and enter the error code to search for the solutions.
If you need more help, call Netflix customer service 1-866-716-0414.