If you have questions about DIRECTV services, such as bill pay, ordering, or technical problems, you can use following ways to get help as soon as possible.
Go to the website www.DIRECTV.com/myaccount and login with your DIRECTV username and password. Then you can enjoy the DIRECTV Customer Service and Email Support online.
How to Get Email Support: Visit http://support.directv.com/app/ask in a standard web browser, then you can see the online form. Provide your contact information including your name, email, and your phone, and describe your questions as detailed as you can. Then enter the verification code and click the “Continue” button to submit your questions. You will be receive a mail or in-phone reply when your questions are reviewed by their customer service staff.
You can also post your problem in the DIRECTV Customer Service Online Forum at http://forums.directv.com/!
How to Ask Your Questions and Get Answers: From system set-up and features to your remote control, you can get help with your technical questions online from here ASAP. Go to the link above, create a new post about your questions. (You need to register first to ask your questions.) Then you can get answers from DIRECTV online tech staff and other DIRECT fans and customers.
DIRECTV Customer Service Phone Number: 1-800-531-5000
Technical support is available 24 hours a day, 7 days a week
How to reach a live person: Call the customer service number using your phone, speak “Yes” when prompted, and speak “Operator” continuously until transferred. I had to say it about 5 times 🙂
Popular errors and solutions:
DIRECTV Error Code 771 or 775:
If you are seeing an error code 771 or 775 on your TV screen, it means that the dish satellite signal might be temporarily lost. If your area is experiencing a severe weather, you should wait for it to become well. If not, you should check all the connections between your receiver, the wall outlet and SWiM Power Inserter. Learn more from www.directv.com/771 or www.directv.com/775.
DIRECTV Error Code 722:
If you are seeing an error code 722 on your TV screen, it means that there is no programming information for the channel you’re trying to view. To solve it, you need to refresh your service first. If it’s still not working, reset your receiver and refresh the service again. Learn more from www.directv.com/722.
Need more assistance, please call the customer service at 1-800-531-5000.